Telhio Credit Union
  • Sales Center
  • 43215, OH, USA
  • Full Time

The Outbound Sales Supervisor assists the Columbus Regional Sales Manager in running the daily operations of the Outbound Lending Center. Primarily this role will serve as the direct supervisor for the Outbound Lending Consultants, directing and guiding staff operationally to meet lending goals and initiatives. This role will also be active in originating loans and meeting all individual and group sales goals as determined by the Regional Sales Manager.

Telhio offers highly competitive pay based on applicant's experience. However, pay is just one component of our benefits package, which is second-to-none! We provide Health, Dental, Vision Disability, & Life insurance, complemented by free gym memberships for employees enrolled in our Health insurance. We have an excellent 401(k) plan, with company matching contributions. Our generous schedule for paid holidays, vacation, personal and sick time allow you the flexibility you need to maintain work-life balance; and we also offer employee training and an Employee Assistance Program (EAP).


  • Monitor and track consistency within the department
  • Ensure rates are correct and facilitate individual adjustments where needed
  • Assist with training of all newly hired Outbound Lending Consultants
  • Will assist with second reviews with Underwriting team
  • Review calls and coach to improve on skills and delivery when needed
  • Communicates in an effective and organized manner with members/potential members
  • Displays a warm, friendly and professional manner using appropriate phone etiquette throughout the entire call
  • Demonstrates active listening and uses effective questioning skills to gather member needs
  • Sell Loan Support Products and Visa's
  • Inform Members about Products & Services other than those requested (including current promotions) based on each member's financial information learned during interactions.


  • 3 to 4 years prior lending experience specifically in the areas of auto lending, equity lending, and shared secured lending.
  • 1 to 2 years prior experience coaching and counseling staff
  • Must have a strong understanding of compliance and regulatory requirements.
  • Requires strong communication skills, both verbally and in writing.
  • Handle multiple projects and tasks and meet deadlines regularly.
  • Organize and prioritize work assignments with minimal supervision.
  • Some experience or understanding of loan processing and underwriting.
  • Must demonstrate a high level of problem solving and decision making skills.  
  • Strong computer skills
  • 3 to 4 years of experience with MS products (Word, Excel, Outlook, PowerPoint).
  • High School Diploma/ GED required.
  • Telhio applicants must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal Background.

Telhio is an Equal Opportunity Employer 

Telhio Credit Union
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